Ion is a 3rd party product created and sold by Browsium and Microsoft is not responsible for supporting any 3rd party products. However Microsoft is responsible for supporting Windows and IE (per Microsoft’s support lifecycle policy) and will continue to do so after any 3rd party product is installed, including Ion. Ion does not modify the core Windows system or configurations and like other 3rd party add-ons for IE, Ion can be easily disabled if directed by Microsoft support in order to investigate issues with the natively installed IE version. Browsium is responsible for supporting the Ion product. If Ion is not working at parity with a standalone legacy installation of Internet Explorer, Browsium will make commercially reasonable efforts to modify the Ion software or provide guidance for the customer to resolve the issue.
Posted in: Ion General FAQs,
