Proton Knowledge Base

Expand allClose all

Browsium Proton version history and support lifecycle

Applies To All versions of Browsium Proton. Summary This document details the release dates, version numbers, and end-of-support dates for Browsium Proton General Distribution Releases (GDRs) – releases that are available for evaluation kit download and are automatically updated on your …

    Continue Reading...

Where can I find the latest Proton documentation (Admin Guide)?

The Proton Administration Guide can be easily accessed from the Help page of the Proton Manager. You can also download it directly from our website.

    Continue Reading...

Extension Enablement Guidelines

Applies To Browsium Client 4.5+ Summary If the current auto-enablement does not work in your environment you can use Group Policy to force the installation and enablement of the various extensions utilized by the Browsium Client. Details Microsoft Internet Explorer …

    Continue Reading...

Important notice regarding Microsoft Edge

Applies To Users of Microsoft Edge with Catalyst, Proton Summary Microsoft has released a stable build of it’s new Chromium-based Edge browser. Installing this build will remove the existing AppX-based Edge browser from your system and Microsoft has indicated that …

    Continue Reading...

What is the Proton solution architecture? Where does Proton server software and collected data reside?

Proton is a three-tiered solution, starting with the lightweight Proton Client which is installed on employee PCs throughout the enterprise. Invisible to end users, the Proton Client periodically pushes activity and inventory data to the Proton Server, a Windows Server …

    Continue Reading...

Update to Group Policy Extension Strings

Applies To: All versions of Browsium Client for customers using Group Policy to install/enable the Chrome and/or Chromium Edge extension. Summary We have moved the XML and CRX files for the Chrome and Chromium Edge extensions to a new, high …

    Continue Reading...

Browsium Client system requirements and impact

Applies to All Browsium Software Summary This article highlights both the system requirements and average CPU, memory and disk impacts on a modern business-class desktop workstation. We’re providing this data based off of a system consisting of a quad-core desktop …

    Continue Reading...

Browsium Client resiliency features

Applies To Proton 4.3+ Summary Browsium Client is designed to intelligently manage network load to avoid spikes in case many client machines are brought online simultaneously, or in case the Server is temporarily unavailable and then restored. Details Proton Controller …

    Continue Reading...

Additional requirements for the Legacy Edge extension on Windows 10 Enterprise 1809

Applies to Browsium Client 4.4 and later Summary Windows 10 Enterprise 1809 is missing some key .NET Native components that are required for the Browsium Client Legacy Microsoft Edge extension to be installed. These components are packaged as .AppX files …

    Continue Reading...

Creating a self-signed SSL certificate for Proton

Applies to All versions of Proton Summary For security, Proton only operates over HTTPS. Installing the Full Install version of Proton Server with a license key requires an SSL certificate (in .PFX format). Proton supports trusted CA-issued or self-signed certificates, …

    Continue Reading...

Clearing a persistent Proton client error state

Applies To Proton 4.0+ Summary Proton clients can occasionally enter a state where there is an error that is not automatically handled by the controller. This error state can be cleared by stopping the Browsium controller, deleting the cache on …

    Continue Reading...

Current Browsium cloud service definitions

Applies To Proton 4.3+ Summary Browsium provides cloud service definitions that are used by Proton to collect data from specific cloud services. Definitions for Account Information The latest definitions support account information extraction from the following cloud services: Cloud Service …

    Continue Reading...

Enabling the Browsium Client extension for Microsoft Edge on non domain joined machines

Applies to Browsium Client 4.4.0 and newer Summary Microsoft now requires machines to be domain joined or sideloading to be manually enabled to successfully sideload extensions for the Edge browser. This presents some problems for deploying in a non-domain joined …

    Continue Reading...

Enabling an audit trail in Proton

Applies To Proton 4.0+ Summary By default, Proton does not keep track of access attempts or other activities in the Proton Manager. However, the component pieces are present for adding this functionality. By modifying Proton’s Web.config file we can keep …

    Continue Reading...

Whitelisting the Browsium Client with Endpoint Protection

Applies to Browsium Client 4.0 and newer Summary Various endpoint protection or virus scan suites that employ active memory monitoring can sometimes flag the Browsium Client for various security exceptions. This is due to the way that the Browsium Client …

    Continue Reading...

Resolving “503 Service Unavailable” responses caused by a corrupted IIS Rewrite module

Applies To Proton 4.0+ Summary Proton Server can enter a state where a user will see a “503 Service Unavailable” response. This can happen when the IIS Rewrite module (rewrite.dll) becomes corrupted. This can be resolved by deleting the module …

    Continue Reading...

Java architecture information may not be present on all pages

Applies To Proton 4.2 Summary Information denoting what architecture a specific Java version targets (i.e., if the version is 64-bit) is not present on the dashboard, the “Java Requested vs. Used” page, or in the tool tip of the Web …

    Continue Reading...

Resolving “Loading of unpacked extensions is disabled by administrator.” error in Chrome

Applies to Browsium Client 4.4.0 and newer Summary Depending upon your environment’s settings you may see the following error when the Browsium Client attempts to auto-enable it’s extensions. This is caused by a conflict between Chrome’s security settings and the …

    Continue Reading...

Browsium Client download fails from Proton Manager

Applies To Proton 4.0 Summary The link to download Browsium Client from the top banner of Proton Manager fails to execute the download unless the Local Manager was installed with the server. This is due to a bug in the …

    Continue Reading...

How much data does each Proton client send to the server?

The amount of data a client sends to the server is dependent on the browsing activity of that user and Data Push Interval, set in the Configuration page of Proton Manager. Assuming 1 activity (new URL or link clicked) per minute, …

    Continue Reading...

What are the system requirements for Proton?

The following minimum system specifications are required to run Browsium Proton. System Requirements (minimum): Proton Express (evaluation kit) Operating System Windows 7 or later Windows Server 2008 R2 SP1 or later .NET Framework Version 4.0 or later Additional Components Microsoft …

    Continue Reading...

Resolving “Browsium Management Service failed to start” errors

Applies to Versions 4.0 through 4.3.0 of Browsium Catalyst, Ion and Proton Summary On certain machines the Browsium Management Service (BrowsiumService in Services) can fail to start due to dependencies on other services that are slow to start on the …

    Continue Reading...

Understanding network connections required for Proton

Proton is a multi-tier solution requiring at least a moderate understanding of network ports and associated services. This brief article provides some helpful hints for a functional and secure Proton deployment. Network connections specifically required for Proton: From the client(s) …

    Continue Reading...

Upgrading Browsium Client 4.1 or 4.2 deletes Browsium Policy registry keys

Applies To Upgrades from Browsium Client 4.1 and 4.2 to 4.3 Summary Upgrading to the latest version of Browsium Client from versions 4.1 or 4.2 will delete the HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Policies\Browsium key from the registry. After the upgrade completes, the Browsium Client …

    Continue Reading...

How large is the typical Proton database? Is there a limit or overwrite option?

We estimate that 10,000 clients with typical browsing activity over a 3 month period would result in a 5-7 GB database. The database size should scale linearly as more clients are added, assuming the new clients have roughly the same …

    Continue Reading...

Installing Browsium software without Internet access

Applies To Ion/Catalyst/Proton Versions 4.3 and above Summary This KB provides guidance on how to install Browsium products on machines without internet access. If this guidance is not followed before installers are started, you may notice one of the following …

    Continue Reading...

Installing legacy Firefox extension for Browsium Client 4.3

Applies To Proton 4.3+, Catalyst 4.3+ Summary Starting with Browsium Client 4.3 the Firefox extension has been updated to use the WebExtensions extension model. For users who wish to use the legacy extension (4.2.1) we have provided a command line …

    Continue Reading...

Converting Browsium Client setup from an EXE to MSI

Applies To Browsium Client 4.0 and later Summary In order to support Internet Explorer’s Enhanced Protected Mode, Browsium’s Client software is now packaged in an executable (.EXE) that contains both 32 and 64 bit components. Command line switches used with previous …

    Continue Reading...

Browsium Proton 4.7.1 Release Notes

The Browsium Proton 4.7.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.7.1-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.7.0 Release Notes

The Browsium Proton 4.7.0 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.7.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.6.0 Release Notes

The Browsium Proton 4.6 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.6-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.5.0 Release Notes

The Browsium Proton 4.5 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.5-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.4.2 Release Notes

The Browsium Proton 4.4.2 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.4.2-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.4.0 Release Notes

The Browsium Proton 4.4.0 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.4.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.3.1 Release Notes

The Browsium Proton 4.3.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.3.1-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.3 Release Notes

The Browsium Proton 4.3 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.3.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.2 Release Notes

The Browsium Proton 4.2 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.2.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.1.1 Release Notes

The Browsium Proton 4.1.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.1.1-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.1 Release Notes

The Browsium Proton 4.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.1.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 4.0 Release Notes

The Browsium Proton 4.0 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-4.0.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 1.2.1 Release Notes

The Browsium Proton 1.2.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-1.2.1-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 1.2 Release Notes

The Browsium Proton 1.2 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-1.2.0-ReleaseNotes.pdf

    Continue Reading...

Browsium Proton 1.1 Release Notes

The Browsium Proton 1.1 Release Notes provide specific details on what’s new and known issues for this version. Browsium-Proton-1.1.0-ReleaseNotes.pdf

    Continue Reading...

More questions? Read our General FAQs.

Request Demo

Internet Explorer End of Life problems?Learn More